Unsolicited Goods and Services

If you receive goods that you had not ordered, those goods are termed “unsolicited”.

What the law says

You can treat any unsolicited goods you receive as a gift and do whatever you want with them. It is an offence for the supplier to then request payment for the unsolicited goods, or threaten to take legal action for the recovery of such payment.

There are also rules around demanding payment for entries in business directories.

These rules are laid down in the Unsolicited Services (Trade and Business Directories) Act (Northern Ireland) 2010. Under the Act, it is an offence to demand payment for an entry in a directory unless one of the four methods for agreeing to an entry as set out in the Act is met. These methods include the giving of written permissions, by way of an order form or note of agreement and, particularly with electronic communication, the provision of specific information about the directory.

How to complain

If you have received unsolicited goods or services, and want to know what to do, contact Consumerline on 0300 123 6262 or visit: