Under the Timeshare, Holiday Products, Resale and Exchange Regulations 2010 consumers have certain rights with regard to timeshare and holiday clubs.
Timeshare means buying the rights to spend a set period in a holiday property each year. Holiday clubs give you access to discounted accommodation and travel. The regulations give you the following rights with respect to timeshare and holiday club contracts:
- A 14 day cooling off period during which the buyer can withdraw from the contract without penalty;
- The seller cannot ask for, or accept, any money from the consumer during the cooling-off period;
- Written information about the contract must be provided in your preferred language; and
- You must be given written notice of the right to cancel the contract and a cancellation form.
These rules apply if you enter a contract for timeshare or holiday club anywhere in the European Economic Area, i.e. countries in the European Union plus Iceland, Liechtenstein and Norway.
How to complain
If you have entered into a holiday club or timeshare agreement and need advice on your legal position, contact Consumerline on 0300 123 6262, your local advice centre or solicitor.
If the company is a member if ABTA (The Travel Association), you can contact them for help. ABTA members are regulated by a Code of Conduct and there is an independent arbitration scheme for dealing with disputes.