Premium Rate Services (also known as 'Phone-paid Services)

The Phone-paid Services Authority (formerly known as PhonepayPlus) regulates phone-paid services in the UK.

How you are protected

These are the premium rate goods and services that you can buy by charging the cost to your phone bill and pre-pay account.

The Phone-paid Services Authority regulate services using an outcomes-based Code of Practice that all providers of phone-paid services must comply with. Service providers must:

  • be upfront about the service they offer and the cost;
  • treat consumers fairly;
  • comply with the law;
  • not invade consumer privacy;
  • not cause harm or unreasonable offence to consumers; and
  • resolve consumer complaints quickly.

How to complain

Contact the Phone-paid Services Authority if you have a complaint about a phone-paid service, e.g. if the cost of the call is not shown in an advertisement for the service.