Office of Communications (Ofcom)

Ofcom is the independent media and communications regulator.

Its main legal duties are to ensure:

  • The UK has a wide range of electronic communications services, including high-speed services e.g. broadband;
  • A wide range of high-quality television and radio programmes, appealing to a range of tastes and interests;
  • Television and radio services are provided by a range of different organisations;
  • People who watch television and listen to the radio are protected from harmful or offensive materials;
  • People are protected from being treated unfairly in television and radio programmes, and from having their privacy invaded;
  • Viewers of video on demand services are protected from harmful content;
  • A universal postal service is provided in the UK - this means six days a week, with prices the same no matter where in the UK you are posing an item from, and collection service across the country; and
  • The radio spectrum (airwaves used by everyone from taxi firms and boat owners, to mobile-phone companies and broadcasters) is used in the most effective way.

If you have a complaint about television, radio or telephone services you should first contact the service provider. If your complaint is not resolved to your satisfaction, you should then contact Ofcom. Whilst Ofcom cannot necessarily handle individual complaints, they will be able to signpost you to the correct organisation who can help.