When choosing a mobile phone and contract, it is important to establish the strength of the mobile phone provider’s network signal in your area.
Ofcom have a free mobile and broadband checker app so you can work out the best network for you.
For further information on the mobile and broadband checker app, visit Ofcom’s website: https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consume
How to complain
If you are unhappy with the service that is provided, or have an issue with your contract, there are certain steps you must take:
- Contact the mobile phone company your contract is with, and give their Customer Services Manager a chance to put things right;
- If they are unable to resolve your complaint satisfactorily, under the Communications Act 2003 you have the right to alternative dispute resolution if a complaint cannot be resolved by the service provider; and
- Two schemes have been approved by Ofcom to provide dispute resolution. These are Ombudsman Services: Communications and CISAS (Communications and Internet Services Adjudication Scheme). You will not be charged for using either scheme, and they are entirely independent.