Hidden costs

The following practices have been banned:

    • Only offering premium rate numbers for consumers to contact the trader with a complaint, query or to exercise their cancellation rights. If traders offer the option to telephone them, at least one of their telephone numbers must be charged at basic rate i.e. the normal geographical or mobile phone rate; and
    • Pre-ticked boxes when shopping online, e.g. payment for additional options such as insurance and car rental.

    Note: It is now against the law for traders to apply a surcharge to payments made by credit or debit card.