There are specific laws that protect consumers when traders visit your home to sell goods or services.
What the law says
The Consumer Protection from Unfair Trading Regulations 2008 (CPRs) tackle a number of practices that are misleading, and/or aggressive.The CPRs also name 31 practices that are banned in all circumstances. In relation to doorstep selling, a trader cannot use aggressive sales techniques to harass you into making a purchase, nor should they use emotional blackmail, or create the impression you or your home are at risk if you do not buy the goods or services they are selling.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014 covers all types of contracts, including those made during visits to your home. The Regulations apply to contracts for goods and services costing more than £42. One of the main aspects of the CCRs is the information a trader must provide that will enable you to make an informed choice about your purchase.
Key information which the trader must provide includes:
- a description of the goods, service or digital content, including the duration of the contract;
- the total price of the goods, service or digital service;
- how you will pay for the goods or services and when they will be delivered;
- all additional delivery charges and other costs;
- details of who pays for the cost of returning items if you have a right to cancel and change your mind;
- details of any right to cancel - the trader also needs to provide, or make available, a standard cancellation form to make cancelling easy;
- the trader’s contact information including their geographical address and contact details and the address, and identity of any other trader for whom the trader is acting;
- information on the compatibility of digital content with hardware and other software that the trader is aware of (or can reasonably be expected to be aware of).
How to complain
If you have a complaint or need further information about doorstep sales, contact Consumerline on 0300 123 6262 or visit www.nidirect.gov.uk/consumerline.