Quick reference for consumers and organisations involved in advocacy, advice and information work
All organisations that hold or process personal data must obey certain rules to ensure information is collected lawfully, is relevant, accurate and kept secure.
This section helps those experiencing difficulties keeping up with bills, and signposts to trustworthy sources of expert help and advice.
The trader is responsible for goods until you receive them, or someone else you have nominated (e.g. a neighbour) has them delivered.
When the law was updated on 1 October 2015 with the introduction of the Consumer Rights Act, it provided consumer protection for things that can go wrong with digital content sales.
Disability Action Northern Ireland works to ensure that people with disabilities (physical, mental, sensory and hidden) receive their full rights as citizens.
There are specific laws that protect consumers when traders visit your home to sell goods or services.
Having new windows and doors installed can be expensive. This section explains what the law entitles you to, and how to complain.
A dry cleaner provides a service and must follow rules set out in consumer law.
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