Consumer Advice Service (Belfast)

The Consumer Advice Service (CAS) in Belfast is run by Belfast City and Neighbourhood Services.

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The service is available to people who live in the Belfast City Council area, or who have a complaint about goods or services either bought from a trader in that area or whose head office is in Belfast.

CAS give free information and advice on consumer rights to the public and traders and help resolve consumer complaints and disputes.

The CAS can help by:

  • Helping you sort out any problems with goods or services you have bought;
  • Trying to settle any dispute between you and a trader; and
  • Advising and assisting on claims to the Small Claims Court or to the relevant Alternative Dispute Resolution body.

Coronavirus - Update

Due to coronavirus (COVID-19), Consumer Advice staff have been redeployed to other council services. The Consumer Advice Service is unavailable.
 
If you need consumer advice in Northern Ireland, you should contact 
Consumerline, the frontline service for the Northern Ireland Trading Standards Service:

Telephone: 0300 123 6262
Email: consumerline@economy-ni.gov.uk