Consumer Advice Service (Belfast)

The Consumer Advice Service (CAS) in Belfast is run by Belfast City and Neighbourhood Services.

The service is available to people who live in the Belfast City Council area, or who have a complaint about goods or services either bought from a trader in that area or whose head office is in Belfast.

CAS give free information and advice on consumer rights to the public and traders and help resolve consumer complaints and disputes.

The CAS can help by:

  • Helping you sort out any problems with goods or services you have bought;
  • Trying to settle any dispute between you and a trader; and
  • Advising and assisting on claims to the Small Claims Court or to the relevant Alternative Dispute Resolution body.