The following information is for people who own a caravan holiday home, also known as static caravans.
The information relates to caravans:
- kept in a holiday park that is only open certain months of the year;
- sited on a pitch or plot; and
- used for holiday purposes only.
What the law says
The Caravans Act (Northern Ireland) 2011 requires park owners to give written agreements to anyone renting a holiday pitch for more than 28 days. The agreement should include terms relating to:
- the duration of the agreement
- pitch fees
- resolution of disputes
- rights and obligations regarding other matters which may arise, such as insurance requirements and the terms around the sale or disposal of the caravan.
How to complain
If you have a problem, there a number of organisations you can go to for help and advice. In the first instance it is recommended you talk directly to the site owner so they have an opportunity to resolve the issue.
If you feel you have been misled by the park owner about contracts relating to a caravan, contact Consumerline on 0300 123 6262 or visit: www.nidirect.gov.uk/consumerline
The main trade associations representing caravan parks owners are the British Holiday & Home Parks Association (BH&HPA) and the National Caravan Council (NCC). These have a Code of Practice that its members must keep to, and they may be able to help resolve a dispute.