Browse our A-Z Directory - C

A B C D E F G H I L M N O P R S T U W
  • Cancellation rights

    For distance sales, the law gives you 14 days to cancel from the date goods are delivered or the service contract is agreed. 

  • Car Hire

    Car Hire companies must clearly state their terms and conditions, and, in accordance with Consumer Protection from Unfair Trading Regulations 2008, should ensure there are no hidden costs.

  • Car leasing

    Leasing a car is a type of long-term rental agreement and is also known as Personal Contract Hire (PCH) or personal leasing.

  • Caravans

    The following information is for people who own a caravan holiday home, also known as static caravans.

  • Cars

    Your rights when buying a car, whether new or second-hand, are the same as for any other goods.

  • Charity Collectors

    The Charities Act Northern Ireland (2008), which established the Charity Commission for Northern Ireland, has several provisions relating to fundraising, but none of these are currently in operation.

  • Christians Against Poverty

    Christians Against Poverty (CAP) can help if you are feeling the weight of debt, struggling to find work or just need a bit of help budgeting.

  • Coal

    This section explains your rights, safety issues and how to complain if you experience a problem.

  • Consumer Advice Service (Belfast)

    The Consumer Advice Service (CAS) in Belfast is run by Belfast City and Neighbourhood Services.

  • Contracts

    A consumer contract is a legally binding agreement between you and the trader concerning the sale of goods or services.

  • Cosmetic Surgery and Non-Surgical Procedures

    Your rights will be different depending on whether the procedure is surgical or non-surgical. 

  • Counterfeit Goods

    Goods are counterfeit if they carry the trademark of a company but were not actually made by that company.

  • Credit

    A large amount of law exists to protect consumers who apply for, or take out credit.

  • Credit Cards

    If you have a problem with goods or services and you used a credit card to pay for them, you may have some extra protection if the purchase meets certain criteria.