Broadband services are available throughout Northern Ireland.
Broadband can be delivered using a range of technologies, including:
- Fixed Line;
- Fixed Wireless;
- Satellite; and
Just like choosing a mobile phone provider, when choosing a broadband provider and contract, it is important to establish the speed of the provider’s network in your area and to shop around to ensure you are getting the best deal to meet your needs.
Ofcom have a free mobile and broadband checker app so you can work out the best network for you.
For further information on the mobile and broadband checker app, visit
How to complain
If you are unhappy with the service that is provided, or have an issue with your contract, there are certain steps you must take:
- Contact the Company’s Customer Services Manager initially and give them a chance to put things right;
- If they are unable to resolve your complaint satisfactorily, under the Communications Act 2003 you have the right to alternative dispute resolution if a complaint cannot be resolved by the service provider; and
- Two schemes have been approved by Ofcom to provide dispute resolution. These are Ombudsman Services: Communications and CISAS (Communications and Internet Services Adjudication Scheme). You will not be charged for using either scheme, and they are entirely independent.
Coronavirus - Update
For further information on the impact of COVID-19 to telecom services in Northern Ireland, including digital TV services, please see our dedicated telecoms web page www.consumercouncil.org.uk/coronavirus/telecoms