Banking online

Online banking is a fast and efficient way for consumers to do their day-to-day banking.

Using online banking

To use online banking, you will need internet access to register and set up security passwords for the service. Once set-up with online banking, you should be able to access it via a desktop computer, laptop, smartphone or tablet.

Safety

  • Look for an online bank account that offers a minimum of two factor authentication. Factors include an online bank account code, a pin, a card reading device or a secure key device.
     
  • Online banking should only be accessed via a secure private Wi-Fi connection. Public Wi-Fi, such as free access offered at some coffee shop chains should not be used when banking online as this may not be secure.
     
  • Ensure you have anti-virus/anti-spy software and a firewall installed and kept up to date.
     
  • It is also important to sign out of online banking once you have completed your transactions.
     
  • Only ever enter your bank’s online banking website address yourself into your browser, NEVER access it via a link sent to you via an email as this could be a trick designed to make you divulge your password and other confidential details.
     
  • Always use strong passwords and pins and never write them down.  Also be aware of who may be watching your screen as you enter your details online.
     
  • Do not disclose your password or pins to anyone, even if the person claims to be contacting you from the bank. Your bank will never ask you to share these details over the phone, or by email.  If in doubt, contact the bank first.

Useful information

For more information about banking online, visit Get Safe Online which offers free expert advice.