Unreasonable behaviour policy

We works hard to be open and accessible and aims to provide a free, independent, and impartial service to all consumers in Northern Ireland.

However, the behaviour or actions of some consumers can make it difficult for us to deal with their complaint, as their conduct can go beyond what is acceptable. When this happens, we must take action to protect our staff and we also must consider the effect of this behaviour on our ability to do our work and provide a service to others.